SERVICE DETAILS
Making sure no-one goes through dementia on their own.
Alzheimer Scotland's 24 hour, freephone Dementia Helpline is here for people with dementia, those who care for them and anyone with a concern or query regarding dementia.
The Helpline provides information and emotional support to people with dementia, carers, relatives, professionals, students and anyone concerned about dementia.
The Dementia Helpline is confidential, and you don't even have to give your name if you prefer not to. We provide free information packs to people with dementia and their carers.
The Helpline is staffed by trained volunteers supported by a staff team at Alzheimer Scotland. Many of the volunteers have had personal or professional experience of caring for people with dementia.
Call us at any time for information and support on:
- Rights and entitlements
- Coping with behaviour
- Community care
- Long-stay care
- Anything else to do with dementia.
- Understanding the illness
- Treatments
- How to get help locally
- Maintaining independence
- Financial & legal matters
About the Dementia Helpline
The Dementia Helpline was started in 1989 in response to the need for a dedicated line providing emotional support and information to callers. Since
then, the Helpline has supported many thousands of people with the illness, their families and friends. Many of those who respond to Helpline calls have had personal or professional experience of caring for people with dementia, or have a particular interest in dementia. Everyone is fully trained and supported by staff at Alzheimer Scotland.
Information
The Dementia Helpline can provide information right away on many questions or concerns. We can send out a free information pack to carers, family members or people with dementia. We also have a panel of expert advisers who help answer more complex queries.
Information for professionals
The Helpline can also provide specialist information and support for health and social care professionals working with people with dementia.
Confidentiality
We don’t tell anyone about your call unless you or someone else is at risk, and we will always talk to you about it first. Our written confidentiality policy for
the Helpline is available on request from the Helpline Manager (tel 0131 243 1453).
To prevent misuse, the Dementia Helpline does not accept calls where the caller’s number has been withheld. If you normally withhold your number,
please enter 1470 before calling the Helpline number. This does not affect the caller’s right to confidentiality under the terms of the Helpline’s policy.
Tariff/Costs
Calling the Dementia Helpline is free from most landlines, and from the following mobile providers: Vodaphone, T-Mobile, O2, Virgin, 3, Orange.
