Providing up to date, reliable and accessible information to disabled people and their supporters in Edinburgh, East Lothian and Midlothian.
What does Grapevine provide?
Grapevine provides free, confidential information and advice to disabled people, their families and any other organisation or individual looking for disability related information in Edinburgh, East Lothian and Midlothian.
What type of information and advice is offered?
Our information and advice service, works to empower people to take up their rights and make informed choices. We do this by providing up to date, accurate and accessible disability related information via a range of formats and through various methods (e.g. phone, email, and online).
The award winning Grapevine Disability Information Service has in its 21 years of operation emerged to become a first choice point of contact for local disabled people, people with long-term conditions and older people looking for information and advice on a wide range of disability issues, including:
- Disability Benefits
- Financial grants
- Access to Transport
- Social Work Services, Direct Payments and Self-directed support
- Housing and Adaptations
- Equipment and aids
- Employment and Education
- Holidays and Leisure
- Access Issues
- Disability Equality and the Law
The advice and information we provide is independent, we do not endorse any particular products or services and aim to signpost people onto appropriate sources which is tailored to meet their own particular circumstances.
We aim to provide a high quality of service and adhere to information standards to guide our work.
How can I contact the service?
You can contact Grapevine via the helpline number which is 0131 475 2370. If you can’t get through straight away to speak to someone please leave a message on our answer machine, with your name and telephone number and we’ll call you back.
You can also email us your enquiry to: firstname.lastname@example.org at any time. We aim to respond to email enquiries within 5 working days.
Alternatively you can also get in touch via our online Enquiry Form at www.lothiancil.org.uk.
You can also request information by fax or via letter to our postal address.
Can I make an appointment to receive information face to face?
Appointments can be offered to disabled people living in Edinburgh, East Lothian and Midlothian who require assistance on their Disability Living Allowance (DLA) and Attendance Allowance (AA) forms.
DLA will be replaced by Personal Independence Payment (PIP) for all new claimants from June 2013. We will continue to assist people with their PIP claims.
We can also provide benefit check appointments to people aged 65 and above living in Edinburgh to ensure they are claiming benefits they are entitled too.