Edinburgh Advocacy & Representation Service (EARS)



525 Ferry Road, EDINBURGH, EH5 2FF
0131 478 8866
North East

information DESCRIPTION

COVID-19 EARS working arrangements

As a result of the COVID-19 (Coronavirus) outbreak and National Health Protection Guidance we have had to make changes to the way we work. To ensure that both staff and the people we support are not at risk, we are currently providing a remote advocacy service.

The Advocacy staff are mostly working from home and regularly checking telephone messages so please do get in touch with us on our contact numbers listed below if you need advocacy support. Your call will either be diverted to one of our workers or we’ll pick up your voicemail message as soon as we can. You can also email us at info@ears-advocacy.org.uk .

At this time, we are also trying to figure out other means of being present remotely for any support needs via video calls, conference calls, emails, letters etc. We are reviewing this on an ongoing basis and will continue to do so until Government restrictions are lifted.

Our staff are doing their best to keep up to date with the rapidly evolving guidance and practice around the Mental Health Act, Guardianship and Adult Protection and various other guidelines.

As per usual, our office timings are 9:00am to 5:00pm, working Monday to Friday.

What is the EARS Independent Advocacy Service?

EARS is an independent advocacy service that has been providing advocacy to people in Edinburgh and the Lothians since 1999. Originally called as the Edinburgh Advocacy & Representation Service, it was funded to provide free, one to one independent advocacy for older people in Edinburgh and later in West, Mid and East Lothian. Over the years it has developed into a service that now provides independent advocacy to a range of people.

What can EARS do for those people who use it?

EARS aims to provide independent advocacy, which will:

- Assist and support you to speak up for themselves – self-advocate
- Ensure that people who cannot speak up for themselves have their voices heard – advocate on behalf of you
- Provide opportunities for you to meet and self advocate on common issues – collective/group advocacy
- Assist you to achieve their goals and/or to access the services they need or would benefit from
- Provide the information you need to ensure that they can make informed choices and decisions
- Assist you to gain control over their situations and lives
- Protect your rights

EARS Independent Advocacy Service can enable you because it provides the conflict-free support you need – especially during those times when you feel you have no control or choice over the decisions being made for/about you or the options open to you.

EARS also strives to raise awareness of the role of advocacy and the benefit advocacy can have in improving people’s outcomes/lives.

For those using the service EARS will be ‘on your side and by your side‘.


Advice/Information Advocacy Learning Disability Older People Physical Disability Self Help/Support

Other Services Run By

Edinburgh Advocacy & Representation Service (EARS)

Copyright © 2022 EVOC is a company limited by guarantee No. SC173582 and is registered Scottish charity No. SC009944.
Registered Office: 525 Ferry Road, Edinburgh EH5 2FF