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Directory of local groups/projects who are offering specific support during the current COVID-19 pandemic »

In line with Government advice, most groups and organisations in the city have had to take the unfortunate decision to suspend face to face and group work activities. Please telephone or email the contacts listed for the group or organisation if you are interested in their work to check what alternative arrangements might be available or to find out about alternative groups or services in your area.

Dunedin Harbour is part of the Dunedin Canmore Housing Group. We first opened in 2001 in partnership with CEC. Primarily we provide emergency accommodation and support with resettlement to those who are homeless but recognise that homelessness is not merely a matter of accommodation and that in order to achieve sustainable accommodation outcomes, service users often require support with a range of support needs.

The service was designed to overcome barriers for service users and therefore we accommodate couples and service users with animals, whilst we operate as a wet hostel (alcohol can be consumed in service user’s rooms) and actively promote harm reduction in relation to substance misuse. Every service user has an individually agreed support plan which is monitored and reviewed on a regular basis. Staff will signpost and support service users to engage with external agencies depending on need. This support promotes independent living to enable sustained resettlement from the hostel.

We also provide a range of support in house, including employability, welfare rights, harm reduction and addiction services, health services (inc. dentist & opticians), vet surgeries, Good Food Programme, IT classes etc.

Who the project is for?

Target group

Rough sleepers or those at risk of rough sleeping, including those with dependency or mental health issues. No local connection required. Can accept couples, people who wish to share a room and be rehoused together and people with dogs.

Will not accept:

No automatic exclusions.


Minimum - 16
Maximum - None
Average - 30

Length of stay:

Minimum - 1 week
Maximum- 12 weeks
Average - 12 weeks

Staffing and support

There are a minimum of three staff on duty at any given time over a 24 hour period. A three shift system comprising of early, back and night is operated. There is also a day shift element to provide extra staff cover during office hours to allow staff to accompany service users to appointments.

The staff structure is as follows:

- Service Manager
- 6 x Housing & Support Coordinators (Shift Leaders)
- 8 x Housing & Support Workers
- 4 x Night Shift Support Assistants
- 3 x Domestic Assistants
- Administrator
- Maintenance Operative

18 full time staff, 24 hour waking cover. Support plans. Link-working system, coordinated by senior staff. Staff provide housing advice, emotional and practical support and help with independent living skills. Refer to other agencies for specialist help.

Health services

Staff have various areas of expertise, including mental health, drugs, alcohol and counselling. Weekly needle exchange/drug use support service. Weekly nurse surgery.

Access to move-on

Staff provide resettlement support, advice on move-on options, help with Social Fund applications and make referrals to furniture and support agencies. Nominations to 6 adjacent supported flats. Referrals made to specialist resettlement agencies.

Accommodation: Total spaces - 35

Rooms: Bedsit - 15 / 2 bed - 10

Cost Breakdown

The cost of living in the accommodation is met through Housing Benefit and Supporting People funding. Due to the intensive housing management and support costs, realistically service users will be required to have entitlement to benefits to meet these.

The only charge which is directly met by service users is the Service Charge. This charge is £7.00 per week and goes towards the costs of heating and lighting.

£7 - £10 pw required from residents in receipt of benefits.


Furnishings: Rooms fully furnished, with ensuite facilities.
Other facilities: Lounge.
Food: Self catering / Basic Bank and Destiny Church provide regular food parcels for residents to collect.
Disabled facilities: 5 bed spaces accessible to people using wheelchairs. Warden call system, lift and barrier free rooms.

Kitchen Duty

Service users are responsible for tidying up after themselves after using the communal flat kitchens.

Flat Cleaning

Domestic staff will clean the communal areas of the building on a daily basis. Service users are expected to keep their own rooms in a reasonable condition throughout their stay. This is checked on a daily basis during room checks.

Laundry facilities are provided. Again it is the service users responsibility to do their own washing and look after their own belongings.

Recreation & Leisure

We currently have a range of activities on a weekly basis including our gym group, five-a-side football, arts and crafts, walking group, movie nights, internet access etc.

Rules and policies

House rules and tenure:
Alcohol allowed in wet room and own rooms only. Smoking allowed in own rooms only. Occupancy agreement.

Resident access:
Own key, no access restrictions.

For up to 2 hours per day between 9am - 7.30pm. No overnight guests.

User participation:
Weekly flat meetings.

Opening Hours

The hostel is staffed 24 hours / 7 days a week. There are no curfew times. Service users can stay out overnight and will be recorded as having a night out if they have not returned by 6am. Should a service users be absent from the hostel for 4 nights their room will be closed, unless there is prior agreement with staff.

The communal lounge is closed at 2am each night for cleaning however service users are free to visit other rooms as long as there is no disturbance caused to other occupants.


Any behaviour which causes nuisance, alarm or distress to other occupants, staff, neighbours or visitors in or in the vicinity of the accommodation will not be tolerated. This includes:

- Use or supply of illegal substances
- Unmanageable behaviour
- Possession of an item deemed to be an offensive weapon
- Fire raising


Alcohol can be consumed on the premises as long as there are no management issues. We do not condone the use of illegal substances on the premises.

Further information:
Residents who have moved on can return to the project to receive further support for up to 3 months or can access a 24 hour support line on 0800 953 0039.

Dunedin Canmore Housing Association.

Public transport:
Waverley station - 45 minutes walk. Buses: 7,10,14,16,22,32,52.
65+, 26 - 29, 30 - 34, 35 - 39, 40 - 44, 45 - 49, 50 - 54, 55 - 59, 60 - 64, 17 - 25
Days and Times
Monday 24/7
Tuesday 24/7
Wednesday 24/7
Thursday 24/7
Friday 24/7
Saturday 24/7
Sunday 24/7
4 Parliament Street

North East 
Contact Details
Contact Telephone: 0131 624 5800
Contact Email:

This record was last modified on: 30 June 2016