The EVOC Red Book

The online directory to find third sector Organisations, and their services across Edinburgh

IMPORTANT

Only services that are currently available during COVID-19 are listed in the directory.

In line with Government advice, most groups and organisations in the city have had to take the unfortunate decision to suspend face to face and group work activities. Please telephone or email the contacts listed for the group or organisation if you are interested in their work to check what alternative arrangements might be available.


Details
The Free-Phone Helpline receives over 10,000 calls a year and is available 24 hours a day.

Trained staff and volunteers give emotional support and work with callers towards reducing feelings of distress.

At the Centre we believe people have strengths and can develop ways to deal with crisis. People using the Service are the experts in their own lives and staff are led by what the crisis means to them. Staff will support the caller to identify strategies they may already have to help them with the crisis and to develop a short-term crisis plan identifying informal support and local community based formal support.

Where unmet needs are identified staff and volunteers will signpost callers to relevant community and statutory services. It is important to know staff at the Crisis Centre will not recommend services but provide information to assist the caller to make informed choices. Everyone using the Crisis Centre is encouraged to share their crisis plan with carers, friends and professionals working with them.

How long can I speak to someone over the phone for?

There is no restriction on the time you can speak on the free phone number for. You may occasionally hear a few beeps on the line, this happens when another person is trying to get through. The answer machine will pick up the message and another member of staff will retrieve it from a different phone and reply to their call.
Ages
65+, 26 - 29, 30 - 34, 35 - 39, 40 - 44, 45 - 49, 50 - 54, 55 - 59, 60 - 64, 17 - 25
Days and Times
Monday 24/7
Tuesday 24/7
Wednesday 24/7
Thursday 24/7
Friday 24/7
Saturday 24/7
Sunday 24/7
Venue
Contact Details
Contact Telephone: 0808 801 0414
Contact Email: crisis@edinburghcrisiscentre.org.uk
Website: http://www.edinburghcrisiscentre.org.uk/

This record was last modified on: 19 August 2020