Get Advice

COVID-19 Service UPDATE...

To contact us or to book an appointment call 0131 510 5510

For advice by phone,

General Advice (Scotland’s Citizens Advice Helpline) – 0800 028 1456 (Mon-Fri, 9:00am-5:00pm)

For advice online visit: www.citizensadviceedinburgh.org.uk/adviceguide

Looking for Advice?

All of our advice is:

- Free
- Confidential
- Impartial
- Independent

We have five bureau and thirteen outreach locations across the city, where you can access information, advice and practical support on any issue. We also provide a Home Visiting services for people with reduced mobility.

We have specialist services in Universal Credit, Welfare Rights, Debt, Employment, Housing, Home Energy Advice, Pensions, Immigration and Budgeting. We also deliver the NHS Patient Advice and Support Service.

What can we help you with?

The main areas of advice include (but are not restricted to):

- Your Money - Debt, Employment, Benefits, Pensions and Tax
- Your Family - Family, Health, Housing, Education
- Your Daily Life - Phone, Broadband and Energy Costs, Consumer Affairs, Travel
- Your Rights - Human Rights, Immigration, Legal Rights and Responsibilities

What should I bring?

It’s always best to bring as many documents as you can with you, so that our advisers are able to help you. Please see https://www.citizensadviceedinburgh.org.uk/what-to-bring.

How do we help?

WE CAN...

- Speak to you face-to-face or by phone to find out what the problem or problems are
- Access our regularly updated information systems for up to the minute information
- Help you negotiate with companies or service providers such as creditors or to appeal against decisions
- Help you write letters and/or phone companies and service providers on your behalf
- Help you prioritise your problems, for example, to sort out which debts are most important and should be paid first
- Help you with form filling, for example, to claim for welfare benefits
- Refer you to CAE specialist caseworkers for complex problems or to other agencies when appropriate.

How can I access the service?

Please call 0131 510 5510 to make an appointment to see one of our advisers.

Drop-in service (without appointment)

Thursday: 9:30am - 12:30pm
Friday: 9:30am - 12:30pm

Opening hours (with appointment)

Monday: 9:30am - 4:30pm
Tuesday: 9:30am - 4:30pm
Wednesday: 9:30am - 4:30pm
Thursday: 9:30am - 4:30pm
Friday: 12:30pm - 4:30pm

Note on 'Drop-In' Sessions...

Due to limited resources and availability of volunteer advisers, we cannot guarantee to see everyone at drop in sessions. We operate the sessions on a first come, first served basis.

Please arrive at least an hour before the session is due to end to increase the likelihood of being seen by an adviser.

(Please note that we do not offer advice by email)