SERVICE DETAILS
Looking for Advice?
All of our advice is:
- Free
- Confidential
- Impartial
- Independent
We have five bureau and thirteen outreach locations across the city, where you can access information, advice and practical support on any issue. We also provide a Home Visiting services for people with reduced mobility.
We have specialist services in Universal Credit, Welfare Rights, Debt, Employment, Housing, Home Energy Advice, Pensions, Immigration and Budgeting. We also deliver the NHS Patient Advice and Support Service.
What can we help you with?
The main areas of advice include (but are not restricted to):
- Your Money - Debt, Employment, Benefits, Pensions and Tax
- Your Family - Family, Health, Housing, Education
- Your Daily Life - Phone, Broadband and Energy Costs, Consumer Affairs, Travel
- Your Rights - Human Rights, Immigration, Legal Rights and Responsibilities
What should I bring?
It’s always best to bring as many documents as you can with you, so that our advisers are able to help you. Please see https://www.citizensadviceedinburgh.org.uk/what-to-bring.
How do we help?
WE CAN...
- Speak to you face-to-face or by phone to find out what the problem or problems are
- Access our regularly updated information systems for up to the minute information
- Help you negotiate with companies or service providers such as creditors or to appeal against decisions
- Help you write letters and/or phone companies and service providers on your behalf
- Help you prioritise your problems, for example, to sort out which debts are most important and should be paid first
- Help you with form filling, for example, to claim for welfare benefits
- Refer you to CAE specialist caseworkers for complex problems or to other agencies when appropriate.
How can I access the service?
Please call 0131 510 5510 to make an appointment to see one of our advisers.
Drop-in service (without appointment)
Monday: 9:30am - 12:30pm
Thursday: 9:30am - 12:30pm
Opening hours (with appointment)
Monday: 12:30pm - 4:30pm
Thursday: 12:30pm - 4:30pm
Note on Drop In Sessions:
Due to limited resources and availability of volunteer advisers, we cannot guarantee to see everyone at drop in sessions. We operate the sessions on a first come, first served basis.
Please arrive at 9:30am sharp to increase the likelihood of being seen by an adviser.
