SERVICE DETAILS
Who is our helpline for?
Our helpline is for parents and carers in any part of the UK with a disabled child aged from birth to 25.
Your child can have any kind of disability or additional need, and you do not need to have a diagnosis.
We can give you advice, information and support about any concern or question you might have, including education, benefits and finances, childcare, social care, medical information and more
Facebook, Twitter and email queries...
If you're contacting us through Facebook, Twitter or email, where possible please provide information such as the age of your child and the area you live in. This will help us to advise you better.
If your enquiry is particularly urgent, we recommend that you call our helpline.
If you email the helpline for the first time or contact us on Facebook or Twitter with just your phone number, we cannot call you back. Please keep trying to call our free helpline or contact us directly on Facebook or Twitter, including details of your enquiry.
Facebook: https://www.facebook.com/contactfamilies
(Response within two working days)
Twitter: @contactfamilies
(Response within two working days)
Email: helpline@contact.org.uk
(Response within 10 working days)
Live Chat...
Our Live Chat can help you find the information and advice you're looking for on our website. Live Chat is not an emotional support service.
Please see https://contact.org.uk/advice-and-support/our-helpline.
If a helpline parent adviser is available for Live Chat, the speech bubble at the bottom right of your screen will appear in blue. Click it to start Live Chat. The speech bubble will be greyed out when Live Chat is unavailable.
If you do not get a response having clicked on the speech bubble, please do try again. If Live Chat is unavailable, please email us.
