The EVOC Red Book

The online directory to find third sector Organisations, and their services across Edinburgh

IMPORTANT

Only services that are currently available during COVID-19 are listed in the directory.

In line with Government advice, most groups and organisations in the city have had to take the unfortunate decision to suspend face to face and group work activities. Please telephone or email the contacts listed for the group or organisation if you are interested in their work to check what alternative arrangements might be available.


Details
Covid-19 UPDATE...

For single parents who have not yet been supported by our local teams, we can provide support through our Helpline, webchat (https://opfs.org.uk/talk-to-us) and ‘ask a question’ (https://opfs.org.uk/talk-to-us/ask-a-question) function of our website.

Call the Lone Parent Helpline on 0808 801 0323.

Normal service details...

Our support and advice for single parents includes information about benefits and tax credits, childcare, separation, work, child maintenance and more.

If you can’t find the information you are looking for or just prefer to talk to us, call our Lone Parent Helpline. We are here to help.

The Lone Parent Helpline...

The Lone Parent Helpline provides advice and support to single parents. Call us about anything from dealing with a break-up, sorting out child maintenance, understanding benefits, money when having a baby, studying or moving into work. We provide a free confidential friendly service that provides advice and supports your wellbeing whatever you are going through.

Call the Lone Parent Helpline on 0808 801 0323

Email us...

You can also email us at helpline@opfs.org.uk

We will respond back to your email query as quickly as we can.

Advice and Information...

- Childcare
- Child maintenance
- Housing options
- Benefits
- Money advice
- Arrangement for your children

FAQ's...

When can I talk to the Lone Parent Helpline?

We are open Monday to Friday 9:30am to 4:00pm.

Is the Lone Parent Helpline open on public holidays?

The helpline is open all the public holidays except Easter, Christmas and New year. We are also closed between Christmas and New Year.

Is it free to call the Lone Parent Helpline?

Your call is free of charge from any UK landline or mobile. One Parent Families Scotland pays for the cost of the calls.

Will a call to the Lone Parent Helpline appear on my phone bill?

No. Any calls to the Lone parent Helpline will not appear on any phone bill.

Do you have interpreters?

Yes. We can provide interpreters in up to 250 languages. If English is not your first language and you would like talk to us via an interpreter tell us the language you require, and we will immediately connect to an interpreter.

Users of Scotland’s British Sign Language Interpreting Video Relay Service can contact us via contact SCOTLAND-BSL. You need to be online and have downloaded the contactSCOTLAND-BSL/interpreternow software app. Call 0131 510 4555 to connect to the online interpreter using your usual phone.

Do you offer webchat for single parents too?

Yes. You can speak with our advisers on our webchat if you prefer it to calling the helpline. Webchat is open Monday to Friday 9:30am to 4:00pm. Please see https://opfs.org.uk/talk-to-us.
Ages
26 - 29, 30 - 34, 35 - 39, 40 - 44, 45 - 49, 50 - 54, 55 - 59, 17 - 25
Days and Times
Monday 9:30am - 4:00pm
Tuesday 9:30am - 4:00pm
Wednesday 9:30am - 4:00pm
Thursday 9:30am - 4:00pm
Friday 9:30am - 4:00pm
Saturday
Sunday
Venue
2 York Place, City Centre
EDINBURGH
EH1 3EP

Localities
North East  North West  South East  South West 
Contact Details
Contact Telephone: 0808 801 0323
Contact Email: helpline@opfs.org.uk
Website: https://opfs.org.uk/talk-to-us/lone-parent-helpline

This record was last modified on: 18 August 2020