SERVICE DETAILS
Talk to us on the phone
Whatever you're going through, call us free any time, from any phone, on 116 123.
This number is free to call from both landlines and mobiles, including pay-as-you-go mobiles. You do not need to have any credit or call allowance on your plan to call 116 123.
What happens when you contact us when you call us:
A volunteer will answer
If you phone us, we answer with something like ‘Samaritans, can I help you?’. With text, email, letter and face-to-face visits, how we respond to you depends on what you say.
You talk, we listen
We listen to you and help you talk through your concerns, worries and troubles. We’ll focus on your thoughts and feelings rather than going into the details, so we may ask questions to help explore how you feel.
We give you space to be you
We'll focus on your thought and feelings, and may ask questions to help you explore how you feel.
We won't tell you what you should do
We won't make decisions for you, our advice or opinions are not important for the call.
What can I speak to you about?
People contact us with all sorts of concerns and what might be a small issue to you may be huge to someone else.
You could be going through something new or have been struggling to cope for some time, either way, we're here if you feel you need some extra support.
If what’s getting to you isn’t on this list, please still get in touch.
Common reasons people contact us are:
- Relationship and family problems
- Loss, including loss of a friend or a family member through bereavement
- Financial worries
- Job-related stress
- College or study-related stress
- Loneliness and isolation
- Depression
- Painful and/or disabling physical illness
- Heavy use of or dependency on alcohol or other drugs
- Thoughts of suicide
We offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you.
We won't judge you or tell you what to do, we'll listen to you.
