SERVICE DETAILS
The H.E.A.T. Partnership (specialist energy advice)
Having problems with your energy bills? We’re here to help! Make an appointment or come to a drop in session
Get Advice
HEAT is a partnership project delivered by Citizens Advice Edinburgh, Edinburgh City Mission and the Edinburgh & Lothians Regional Equality Council. HEAT provides free, confidential, impartial and independent advice to individuals and households in Edinburgh about how to keep their homes warm for less money. Our advisers can help with a range of issues including:
- Switching supplier
- Accessing the best tariffs
- Obtaining grants
- Negotiating debt
- Meter and supply issues
- Support with complaints
- Energy efficiency advice
If your enquiry involves ongoing support or advocacy then you may be referred to our in-house Energy Specialist for additional assistance. This includes:
Advice on reducing the cost of home heating, hot water and household appliances
Research and advocacy to make gas and electricity costs as cheap as possible
Identifying ways to increase household income and reduce debts
You can access the service by calling 0131 510 5510. Support can be provided by phone or in person at our bureaux – in certain circumstances our Energy Specialist may be able to provide a home visit.
Get help...
Our partnership with Edinburgh City Mission also enables us to deliver advice via their network of food banks. The adviser will be available at the following time and location:
Contact: Karen Airlie
Tel: 0782 551 9081
Email: karen.airlie@caed.org.uk
Tuesday 10:00am - 1:00pm @ Granton Baptist Church (99 Crewe Road North, EH5 2NW)
Appointments & Home Visits: Tuesday/Wednesday/Thursday
Our partnership with the Edinburgh & Lothians Regional Equality Council enables us to provide advice in Arabic, Bengali, Hindi, Punjabi, Polish, Urdu, Cantonese, Spanish and French: Call 0131 556 0441 or email cfc@elrec.org.uk
*Please note: the type of service available, and our operating locations, may vary as a result of Covid-19 restrictions. Please call 0131 510 5510 to speak with an adviser about the options currently available.
