Samaritans Helpline

CONTACT DETAILS

SAMARITANS - EDINBURGH BRANCH

25 Torphichen Street, West End, EDINBURGH, EH3 8HX
116 123
SERVICE LOCALITY
North East, North West, South East, South West

KEY
INFORMATION

Who is the service for?
Everyone

ORGANISATION
CONTACT DETAILS

25 Torphichen Street, West End, EDINBURGH, EH3 8HX
0330 094 5717

DAY(S) / TIME(S)
AVAILABLE

MONDAY: 24/7
TUESDAY: 24/7
WEDNESDAY: 24/7
THURSDAY: 24/7
FRIDAY: 24/7
SATURDAY: 24/7
SUNDAY: 24/7

information SERVICE DETAILS

Talk to us on the phone

Whatever you're going through, call us free any time, from any phone, on 116 123.

This number is free to call from both landlines and mobiles, including pay-as-you-go mobiles. You do not need to have any credit or call allowance on your plan to call 116 123.

What happens when you contact us when you call us:

A volunteer will answer

If you phone us, we answer with something like ‘Samaritans, can I help you?’. With text, email, letter and face-to-face visits, how we respond to you depends on what you say.

You talk, we listen

We listen to you and help you talk through your concerns, worries and troubles. We’ll focus on your thoughts and feelings rather than going into the details, so we may ask questions to help explore how you feel.

We give you space to be you

We'll focus on your thought and feelings, and may ask questions to help you explore how you feel.

We won't tell you what you should do

We won't make decisions for you, our advice or opinions are not important for the call.

What can I speak to you about?

People contact us with all sorts of concerns and what might be a small issue to you may be huge to someone else.

You could be going through something new or have been struggling to cope for some time, either way, we're here if you feel you need some extra support.

If what’s getting to you isn’t on this list, please still get in touch.

Common reasons people contact us are:

- Relationship and family problems
- Loss, including loss of a friend or a family member through bereavement
- Financial worries
- Job-related stress
- College or study-related stress
- Loneliness and isolation
- Depression
- Painful and/or disabling physical illness
- Heavy use of or dependency on alcohol or other drugs
- Thoughts of suicide

We offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you.

We won't judge you or tell you what to do, we'll listen to you.

Other Services Run By

Samaritans - Edinburgh Branch

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Registered Office: 525 Ferry Road, Edinburgh EH5 2FF