Only services that are currently available during COVID-19 are listed in the directory.
In line with Government advice, most groups and organisations in the city have had to take the unfortunate decision to suspend face to face and group work activities. Please telephone or email the contacts listed for the group or organisation if you are interested in their work to check what alternative arrangements might be available.
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- Help Lines
- Self Help/Support
- Advice Agencies
The Crisis Centre is open 24 hours a day 365 days of the year, and provides community-based, emotional and practical support at times of crisis. It is a service for people who are aged 16 and over who are using or have used mental health services and are resident in the city of Edinburgh when they are facing a crisis. This includes people who have seen their GP, used voluntary services and people who identify themselves as having a mental health issue. Over 1,300 people contact the centre each year and over half have made contact for the first time.
Carers of people who have mental health issues can also fully access all the services at the Crisis Centre.
We don’t define crisis and are led by what the crisis means to the individual person at that time. In 2004 the Scottish Development Centre for Mental Health worked with service users and identified the following areas as important for the Crisis Centre to offer support:
- Feeling suicidal.
- Actively self-harming.
- Having psychotic experiences.
- Reacting to extreme stress such as physical or sexual abuse.
- Disturbed sleep patterns.
- Financial worries, and
- Relationship problems, i.e. with family, friends or neighbours.
The Crisis Centre has a free telephone helpline as well as face-to-face support and access to a wide range of information. When the person feels ready staff can support them with computer access to a database of local statutory and community resources to prepare the development of their crisis plan. The centre aims to give people an alternative to hospital and as well as working with people facing an acute crisis will work with them in a preventative way.
The Edinburgh Crisis Centre is governed by a formal partnership between NHS Lothian, City of Edinburgh Council, Edinburgh Carers Council, Edinburgh Crisis Centre users and Penumbra. This entails shared planning, development and decision-making process involving all the partners.