SERVICE DETAILS
Dial-A-Ride provides a door-through-door transport service for people of any age with mobility challenges. This includes older people; people with disabilities, additional support needs, illness or health condition (long term or short term) affecting mobility; or those rurally isolated.
Dial-A-Ride will take you wherever you want or need to go. The service operates 7 days a week, 365 days of the year and is available in the evenings.
FAQ..
Do I need to be registered with Dial-A-Ride?
Yes. Registration is free. The information we ask provides us with your level of mobility so we can plan timings for journeys and support required. This also allows us to manage the number of passengers in wheelchairs per journey.
Registration can be done by completing the online form or returning the hardcopy form in our leaflet to your local office.
Passengers must be resident in Edinburgh or the Lothians.
How does it work?
Once registered, you simply phone your local office to enquire about availability, price and to book:
0131 447 9949 for Edinburgh, Midlothian and East Lothian journeys
The service operates seven days a week including evenings, subject to availability.
It is advisable to book in advance, but you can try for bookings on the same day / the day ahead. Bookings are subject to availability.
Our vehicles are specially adapted to carry combinations of wheelchair users and other passengers safely and comfortably.
Your driver will assist you from your home into the vehicle and from the vehicle into your destination - it is part of the service. This can include helping with closing / locking your door; putting your keys away; helping you with your coat; carrying any bags; providing assistance / guiding you from inside your home / your door / outside your home to the vehicle, safely onboard and seated with your seat belt.
How much does it cost?
As part of the booking / enquiry process, the dispatcher will advise you the price of the journey. The price will not change, for example if any delays or traffic diversions in the journey.
Dial-A-Ride is charged on a mileage basis at £5.00 for the first mile and then 60p per mile thereafter. The mileage is calculated 'as the crow flies', i.e. the most direct route.
You will be able to get up to £6 off of your first booking.
Can I travel out with the Lothians?
Yes. We take passengers across Scotland and to different parts of England.
A different tariff is applied for journeys to destinations out with the Lothian area. Contact your local office for prices.
