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IMPORTANT

Directory of local groups/projects who are offering specific support during the current COVID-19 pandemic »

In line with Government advice, most groups and organisations in the city have had to take the unfortunate decision to suspend face to face and group work activities. Please telephone or email the contacts listed for the group or organisation if you are interested in their work to check what alternative arrangements might be available or to find out about alternative groups or services in your area.


Details
Making sure no-one goes through dementia on their own.

Alzheimer Scotland's 24 hour, freephone Dementia Helpline is here for people with dementia, those who care for them and anyone with a concern or query regarding dementia.

The Helpline provides information and emotional support to people with dementia, carers, relatives, professionals, students and anyone concerned about dementia.

The Dementia Helpline is confidential, and you don't even have to give your name if you prefer not to. We provide free information packs to people with dementia and their carers.

The Helpline is staffed by trained volunteers supported by a staff team at Alzheimer Scotland. Many of the volunteers have had personal or professional experience of caring for people with dementia.

Call us at any time for information and support on:

- Rights and entitlements
- Coping with behaviour
- Community care
- Long-stay care
- Anything else to do with dementia.
- Understanding the illness
- Treatments
- How to get help locally
- Maintaining independence
- Financial & legal matters

About the Dementia Helpline

The Dementia Helpline was started in 1989 in response to the need for a dedicated line providing emotional support and information to callers. Since
then, the Helpline has supported many thousands of people with the illness, their families and friends. Many of those who respond to Helpline calls have had personal or professional experience of caring for people with dementia, or have a particular interest in dementia. Everyone is fully trained and supported by staff at Alzheimer Scotland.

Information

The Dementia Helpline can provide information right away on many questions or concerns. We can send out a free information pack to carers, family members or people with dementia. We also have a panel of expert advisers who help answer more complex queries.

Information for professionals

The Helpline can also provide specialist information and support for health and social care professionals working with people with dementia.

Confidentiality

We don’t tell anyone about your call unless you or someone else is at risk, and we will always talk to you about it first. Our written confidentiality policy for
the Helpline is available on request from the Helpline Manager (tel 0131 243 1453).

To prevent misuse, the Dementia Helpline does not accept calls where the caller’s number has been withheld. If you normally withhold your number,
please enter 1470 before calling the Helpline number. This does not affect the caller’s right to confidentiality under the terms of the Helpline’s policy.

Tariff/Costs

Calling the Dementia Helpline is free from most landlines, and from the following mobile providers: Vodaphone, T-Mobile, O2, Virgin, 3, Orange.
Ages
All ages
Days and Times
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Venue
160 Dundee Street
EDINBURGH
EH11 1DQ

Localities
North East  North West  South East  South West 
Contact Details
Contact Telephone: 0808 808 3000
Contact Email: helpline@alzscot.org
Categories of Services

This record was last modified on: 01 November 2016