SERVICE DETAILS
The Helpline is a listening ear and signposting service for Muslim women across Scotland.
We run the Helpline Monday to Friday, 10:00am - 4:00pm for any Muslim-identified women and BME women.
It is free from mobiles and landlines and will not appear on your phone bill. All calls are strictly confidential and non-judgemental; we always deal with clients in a faith and culturally-sensitive manner.
If you need to talk to someone or have a problem and don’t know where to go the Amina Helpline can help you get started by listening to you and signpost you to organisations that may be able to offer help and advice for your problem.
The top ten reasons women call us are:
- Family
- Marital/Relationship
- Domestic Abuse
- Mental Health
- Divorce
- Child Sexual Abuse
- Social Isolation
- Housing
- Agencies seeking support with signposting on behalf of their clients
- Immigration
The helpline is funded by the Scottish Government and we have recently increased the number of volunteers, adding to the range of language and telephone skills. We can help women in English, Arabic, Punjabi and Urdu. Any other languages can be accessed using a translating service as required.
Live Chat...
During Helpline hours, a ‘Live Chat’ button will appear on the bottom-right side of your screen at https://mwrc.org.uk/what-we-do/helpline
You may have to click ‘OK’ about the collection of website cookies, at the bottom of the site before the chat box appears.
The chat service is completely confidential and free of charge.
It is primarily provided for Scotland-based women.
Alima on the Helpline...
On Mondays from 10:00am - 2:00pm there will be an Alima (female Islamic available on the Helpline to give advice anonymously.
Immigration Law Clinic...
On the last Wednesday of the month we have an Immigration lawyer available on our helpline. This is a free service for BME & Muslim women in Scotland who are seeking legal advice on immigration, asylum, and other legal matters.
Arabic Language Clinic...
For women whose first language is Arabic, the Amina Arabic Clinic is available every Tuesday 1:00pm - 4:00pm
Alternatively you can email the helpline on helpline@mwrc.org.uk for support in multiple different languages.
Report a Hate Crime or Hate Incident...
If you feel you have been a victim of a crime because of your race, religion, disability status, sexual orientation, or transgender identity and you do not want to approach the police in the first instance then you can contact Amina Helpline and we will make the report to the police on your behalf.
