SERVICE DETAILS
Carers can access practical support and emotional support.
What happens when I a make a referral?
All carers who are referred to VOCAL receive a carer information pack and a Carers News newsletter three times a year. Carers who have given us an email address and join our carers e-bulletin group will receive regular e-bulletins with news and information for carers. We also send information about relevant training and events by email and post.
For more details about how we use your personal information, please read our privacy statement at https://www.vocal.org.uk/about/privacy.
Please note: Carer Information Packs are being updated and reprinted and will be sent out in early September 2018.
Sometimes carers request a telephone call or call back, in which case a member of VOCAL’s team will call you back to discuss your situation further.
When should I make a referral?
You may not have a specific enquiry or need for support straight away, but like the reassurance of knowing where to go for support and to keep up to date with news, information and any changes to welfare rights and legislation affecting carers in Scotland.
Who can make a referral?
This is how you can refer to VOCAL for support:
- As a carer you can self-refer, meaning you can contact VOCAL directly.
- If you are a professional working with a carer you can refer them to VOCAL with their permission.
- If you are a partner, friend or family member you can also refer a carer to VOCAL.
Making a referral on behalf of someone else...
You can make a referral on behalf of someone else with their consent.
You will need their name, address, contact details and some information about their caring situation. Please ensure that the carer is fully aware that you are making the referral and to whom.
If you are completing the website referral form then please ensure you tick the consent box and add your details to the form.
How to make a referral...
Use the form at https://www.vocal.org.uk/referrals to refer yourself or someone else (with their premission) to VOCAL.
Please note that the form must be completed within 30 minutes.
When a referral is made to VOCAL we gather some personal details which we use to tailor the information we send based on the individual caring situation. Please see VOCAL’s privacy statement to find out what we do with this information.
